Trust & Safety
Every payment, held in escrow.
Worklane holds every payment in escrow until the work is approved. Here’s exactly how your money is protected, what happens when a project doesn’t work out, and how card payments are secured — in plain terms.
How escrow works
How escrow protects both sides
Every payment on Worklane is held in escrow. When a client funds a project, the payment is captured and held — not released to the freelancer — until the client approves the delivered work. If the work is approved, the funds are released. If it isn’t, the money is returned. Neither side has to trust the other; the escrow does the trusting.
For clients
Your money isn’t released until you approve the work. If the freelancer doesn’t deliver, it comes back to you — you never pay into the void.
For freelancers
The client’s payment is captured and held before you start. The budget is proven up front — no ghosting after delivery, no chasing an invoice.
The same four steps run on every project, from funding to release.
- Funded Payment secured in escrow
- In Progress Freelancer delivers the work
- Approved You review and approve
- Released Funds released to the freelancer
Worklane by the numbers
The escrow rail, in figures
Every number here is computed live from Worklane’s escrow ledger — nothing is typed in, and nothing is rounded up.
Live figures from Worklane’s escrow ledger, updated as projects complete.
When a project doesn’t work out
Refunds are handled, not hidden
Not every project ends in approval, and we don’t paper over the ones that don’t. When a project is cancelled or refunded, the client’s funds are returned through the same escrow that held them — in full. Refunds are a normal part of a working marketplace, not an edge case we hide.
Payment security
How card payments are secured
Card payments on Worklane are processed by our PCI-DSS-compliant payment provider, over an encrypted host-to-host connection, with 3-D Secure authentication on every transaction. Any payout details a freelancer saves for withdrawals are encrypted before they’re stored.
- Card data is processed by a PCI-DSS-compliant payment provider — the provider holds that certification.
- Payments travel over an encrypted host-to-host connection.
- 3-D Secure authentication runs on every card transaction.
- Payout details a freelancer saves are encrypted before storage.
Your data
What we collect, and what we don’t
We collect only what we need to run the marketplace, and we’re specific about it. Non-essential cookies are set only after you consent. The categories of data we hold and why are set out in our Privacy Policy.
- We ask for consent before setting non-essential cookies.
- Saved payout details are encrypted.
- We don’t sell your personal data.
Read the full detail in our Privacy Policy and Terms of Service.
Who operates Worklane
A real team stands behind the platform
Worklane is operated by the team that builds and runs this marketplace. If you have a question, a dispute, or a security concern, the fastest way to reach a real person is our contact form — a member of the team will get back to you.
- Legal name
- Worklane Ltd.